Effective Date: 20-06-2025
Last Updated: 20-06-2025
Welcome to DumboCart (https://dumbocart.com/), your trusted multivendor marketplace for live fish, aquatic plants, and more. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website, in accordance with Indian laws including the Information Technology Act, 2000 and applicable Data Protection Rules.
1. Information We Collect
We collect both personal and non-personal data to provide and improve our services.
a. Personal Information:
- Name, email address, phone number
- Shipping and billing address
- Payment details (processed securely via third-party gateways)
- Order history
- Identity verification (if required for vendor registration)
b. Non-Personal Information:
- Browser type, IP address, device information
- Cookies and usage data
- Referral sources and interaction analytics
2. How We Use Your Information
We use your data to:
- Process and deliver orders
- Manage accounts and vendor interactions
- Improve website experience and performance
- Detect fraud and ensure platform safety
- Send promotional offers (you may opt out anytime)
3. Sharing & Disclosure
We do not sell your personal data. However, we may share information with:
- Third-party vendors (to fulfill your order)
- Logistics and delivery partners
- Payment gateways (e.g., Razorpay, Paytm)
- Legal authorities when required by law
All third parties are contractually obligated to handle your data securely and confidentially.
4. Cookies and Tracking
We use cookies to personalize your experience, remember preferences, and analyze traffic. You can manage or disable cookies in your browser settings, but doing so may limit functionality.
5. Data Security
We follow industry best practices and use SSL encryption to protect your data. However, no online system is 100% secure, and we advise you to keep your account credentials confidential.
6. User Rights
As per Indian data privacy laws, you have the right to:
- Access, correct, or delete your personal data
- Withdraw consent at any time
- Opt-out of marketing communications
To make a request, email us at: privacy@dumbocart.com
7. Children’s Privacy
DumboCart is not intended for children under the age of 13. We do not knowingly collect data from minors. If we become aware, such data will be deleted immediately.
8. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website. Continued use of DumboCart constitutes acceptance of any changes.
9. Contact Us
For questions, concerns, or data requests: