Proof of Damage or Death
In the case of dead on arrival of live fish/product,
You must take three(3) clear pictures and share it to our whatsapp number(7306518861). And this should be done within 3hrs of order receival.
Also include a short statement as to the deceased fish/product when it’s arrived.
The images will be checked for authenticity and validity against our return policy for the claim.
We at Dumbocart will take complete responsibility to replace the fish/product in the next order.
If the damage is caused after adding the fish in your tank, then we will not be granted a refund/replace.(Please check your water parameters before adding the fish in your tank. Check our blog for the steps to be followed for adding a new fish to you tank)